❓ Frequently Asked Questions (FAQ)

📩 How can I contact Nojapa?

You can email us anytime at info@nojapaa.com. Our customer service team will be happy to assist you with any questions or concerns.

🌍 Do you ship worldwide?

Yes! We proudly ship to customers all around the world.

📦 Where do you ship from?

All orders are processed and shipped from Hong Kong.

💳 What payment methods do you accept?

We accept all major credit cards for a smooth and secure checkout experience.

🔄 Can I change or cancel my order?

Since we process orders quickly, any change or cancellation must be requested within 12 hours of placing your order.
After this time, we are unable to modify or cancel your order.
However, once it has been delivered, you may return it for a full refund.

⏱️ When will my order be processed?

We aim to prepare your order as fast as possible! All orders are handled and shipped from our warehouse between Monday and Friday.
Most orders are processed within 1–3 business days and shipped the following day. (Please note we don’t ship on weekends or during holidays.)

🚚 How long will it take to receive my order?

Delivery times vary depending on your location. On average, shipping takes between 2–4 weeks.
We always do our best to ensure your package arrives as quickly as possible.

🙏 What if I don’t receive my order?

No worries — you’re protected! If your order hasn’t arrived within 30 days after shipping, you’ll be eligible for a full refund.
Your satisfaction is our priority.